In March 2014, BBB advised America's Car-Mart of continued concerns regarding the volume and the pattern of complaints received from customers. Repetitive issues in complaints involve the inability of customers to "buy here, pay here" as promised by the company.
Additionally, multiple consumers complain about the business not returning phone calls, text messages or emails. The company submits a standard response to each complaint that due to privacy concerns, it will not discuss the matter with the BBB but instead will talk directly with the customer. However, customers indicate the company will not communicate with them as promised.
BBB asked the company to advise what action it would take to eliminate the pattern of complaints. As of May 12, 2014, the business has not responded.
No comments:
Post a Comment